• Shop Information

About Us

Cortaflex Supplements,
98A Billingshurst Road,
Broadbridge Heath,
Horsham,
West Sussex RH12 3LP

Telephone 01403 240634

We are an official stockist and distributor for all Cortaflex products.  We can also supply the full range of Equine America products.  As an Internet retailer we are able to keep our overheads low and offer substantial discounts on the recommended retail prices.

Cortaflex Supplements is based near Horsham in West Sussex. We aim to provide supplements at competitive prices for you, your pets and for horses. Cortaflex Supplements is a trading name for MP and KJ Products.

Customer Services

• If you have any queries, concerns or comments regarding our products, please Contact us or alternatively telephone on 01403 240634 where we operate a 24 hour answer service and will respond to your call as soon as possible.
• Our stock levels allow us to despatch orders normally within one working day of receipt of order. If any product is out of stock we will inform you immediately by email of an expected delivery date.
• Orders will only be despatched if payment has been received in full.
• We reserve the right to refuse an order.

Prices and Postage

• Prices are calculated automatically by the Shopping Cart upon checkout.
• Prices include VAT and delivery to the UK.
• Orders are despatched either by courier or Royal Mail Special Delivery, First Class, Standard Parcel or Airmail services, as appropriate.

Payment Methods

• Telephone - If you would like to pay over the telephone please contact us on 01403 240634 and leave your name, contact number and preferred time of calling and we will return your call and take your order. We are happy to return your call in the evening if that is preferable to you.
• Online - You can order online through this website by email (where we contact you to arrange payment details) or you can pay safely and securely using your credit or debit card.  Alternatively, you can pay using your credit card through PayPal.  If you do not already have a PayPal account, please click here for further details to find out just how easy and simple it is to open a free PayPal account.
• Upon receipt of your order, we will send confirmation of the items ordered, prices and your reference number, which should be used when making any enquiry about that order.

Returns Policy

• If you are not completely satisfied with your purchase, under the UK's Distance Selling Regulations you have the right to cancel your order for any item purchased and receive a full refund. Order cancellations must be made in writing, within 7 days of delivery of your item(s), using the Contact us page, or by post to Cortaflex Supplements, 98A Billingshurst Road, Broadbridge Heath, Horsham, West Sussex RH12 3LP
• Goods must be returned in their original condition (original packaging, undamaged and unused) within 14 days of receipt.  We will issue a full refund on receipt or exchange the item if preferred.
• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Cortaflex Supplements cannot be held responsible for non-receipt of returned goods.  You are responsible for postage costs of any returned items.
• Should your order be incorrect or found to be damaged upon delivery, please call 01403 240634 or Contact us and give details of the product and the reason for return. We will then advise on how to proceed with the return, which must include a receipt for the cost of the return postage.  We will endeavour to deliver replacement products as soon as possible.
• This return policy does not affect your statutory rights.

Privacy Policy

All details that you provide are kept in strict confidence and are only used to process your order. We do not pass on customer details to third parties.